Proactive business support

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Good executive support is a valuable asset to a corporate office, charity, SME or entrepreneur in their working life. I am sure that you will have complimented or grumbled about support from administration or operational personnel at some point in your working life, even if you knew the problem wasn’t of their making. Continue reading “Proactive business support”

Mistaken Identity – Assistant or Business Support Partner?

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Virtual Assistants (VA) have many roles.  One of the most important for you to remember, is that most VAs are business owners in their own right and are very familiar with the successes and pitfalls that you may meet along the way. Continue reading “Mistaken Identity – Assistant or Business Support Partner?”

How do I communicate with my VA?

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One of the most common questions we get asked when talking to potential Clients is ‘how will you keep in touch?’. Working with a Virtual Assistant requires a different way of communicating, but if it’s clearly defined from the beginning, it’s really straight forward. Here’s a brief overview of how we communicate with our Clients: Continue reading “How do I communicate with my VA?”

Learning to Delegate

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I am a bit of a perfectionist. I like things done and I like them done well. One of the hardest lessons I learned was to be able to let go and delegate. Whilst I have become more effective at delegating since running my own business, this isn’t where I learnt to delegate.

Outside of work I have spent many years as a volunteer reserve officer with the Air Cadet Organisation.  I’ve been lucky enough to work with lots of talented people during that time, but it was working alongside experienced RAF Sergeants that gave me my real training in delegation – their guidance and advice was invaluable.  Here are my tips for delegating within your business. Continue reading “Learning to Delegate”

Building client relationships

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Work is a huge part of our lives, as well as being the most important factor in our financial well-being, it is the place where we socialise and build relationships.  Usually, we spend more time with our co-workers than we do with our families, so while you may think that working and socialising don’t mix, our social relationships with our workmates are a vital part of a healthy and productive workplace.

However, as a Virtual Assistant it’s not possible on a daily basis to meet your client in the office kitchen when making a cup of tea or have your lunch in the cafeteria together.  So how do you make sure that you get to know your clients, allowing you to build a successful working relationship?

Here are some tips for developing a productive and enduring relationships with your clients: Continue reading “Building client relationships”

Outsourcing – when is it the right time?

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As a small business owner you wear a hundred different hats every day. You are the customer services rep, the bookkeeper, the office manager and much much more. Juggling your business with everyday life can be tricky enough, but what happens when life takes an unusual turn. Who do you trust to help you with your business? Continue reading “Outsourcing – when is it the right time?”